Quick Help
Getting Started
Learn how to set up your first parkrun profile and generate QR codes.
Apple Watch
Set up and sync your QR codes with your Apple Watch for race day.
Troubleshooting
Fix common issues and get your app working smoothly.
Frequently Asked Questions
Getting Started
Q: How do I add my parkrun ID?
A: Open the app and tap "Add User" on the setup screen Enter your parkrun ID in the format A123456 (where 123456 is your unique number). The app will automatically fetch your profile information from parkrun.org.uk.
Q: Where can I find my parkrun ID?
A: Your parkrun ID is printed on your parkrun barcode. It's also shown in the URL when you view your results on parkrun.org.uk (e.g., parkrun.org.uk/parkrunner/123456 - your ID would be A123456). Alternatively request it to be sent to you here Access parkrun profile
Q: Can I add multiple family members?
A: Yes! The app supports multiple profiles. Use the Family tab to add and manage multiple parkrun IDs for family members and friends.
Using QR Codes
Q: How do I display my QR code at parkrun?
A: Open the app and go to the "Me" tab. Your QR code will be displayed prominently. Simply show this screen to the barcode scanner at the finish line.
Q: Does the QR code work offline?
A: Yes! Once your profile is set up, the QR code works completely offline. You don't need an internet connection at the parkrun event.
Q: What if my QR code doesn't scan?
A: Ensure your screen brightness is at maximum and the QR code is clean on your screen. If issues persist, you can also display the traditional barcode format or provide your parkrun ID verbally.
Apple Watch
Q: How do I set up the Apple Watch app?
A: The Apple Watch app syncs automatically with your iPhone. Make sure both devices are paired and the 5K QR Code app is installed on your iPhone. Your QR code will appear on your watch within a few minutes.
Q: Why isn't my QR code showing on my Apple Watch?
A: Ensure your Apple Watch is connected to your iPhone and both devices have the latest version of the app. Try opening the iPhone app first, then check your watch.
Data and Privacy
Q: Is my data safe?
A: Yes! All your data is stored locally on your device. We don't collect, store, or transmit any personal information to external servers. See our Privacy Policy for details.
Q: Can I export my data?
A: Yes! Go to Settings > Data Management > Export Data to save all your information in JSON format for backup or transfer purposes.
Q: How do I delete my data?
A: You can delete individual user profiles in the Family tab, or remove all data via Settings > Data Management > Delete All Data.
Notifications
Q: How do I enable parkrun reminders?
A: Go to Settings > Notifications and enable "Saturday Reminders". You'll receive a notification every Saturday morning to remind you about parkrun.
Q: Can I get notified about new results?
A: Yes! The app can notify you when new results might be available. Enable "Result Updates" in Settings > Notifications.
Technical Issues
Q: The app won't load my parkrun data
A: This usually happens when parkrun.org.uk is experiencing high traffic. Try again later, or check if the parkrun website is accessible in your browser.
Q: My statistics aren't updating
A: Pull down on the "Me" tab to refresh your data. New results typically appear on parkrun.org.uk within a few hours of the event.
Q: The app crashes when I open it
A: Try force-closing the app and reopening it. If the problem persists, restart your device. As a last resort, you may need to delete and reinstall the app.
Troubleshooting Guide
Common Solutions
App Performance Issues
- Force close the app and reopen it
- Restart your iPhone or Apple Watch
- Check for app updates in the App Store
- Ensure you have sufficient storage space
Data Sync Problems
- Check your internet connection
- Verify your parkrun ID is entered correctly
- Try refreshing by pulling down on the screen
- Wait and try again later (parkrun.org.uk may be busy)
Apple Watch Sync Issues
- Ensure your Apple Watch is connected to your iPhone
- Open the iPhone app first, then check your watch
- Try unpairing and re-pairing your Apple Watch
- Check that both devices have the latest app version
Contact Support
If you can't find the answer to your question above, we're here to help!
Report a Bug
Found a problem? Let us know so we can fix it.
Include: Device model, iOS version, and steps to reproduce the issue
Feature Requests
Have an idea for a new feature? We'd love to hear it!
Email: fivekqrcode@gmail.com/a>
System Requirements
iPhone/iPad
- iOS 18.1 or later
- iPhone 6s or newer
- iPad (5th generation) or newer
- 10 MB available storage
Apple Watch
- watchOS 10.6 or later
- Apple Watch Series 3 or newer
- Paired with compatible iPhone
App Updates
We regularly update the app to improve performance and add new features. To ensure you have the latest version:
- Open the App Store on your iPhone
- Tap your profile picture in the top right
- Scroll down to find 5K QR Code
- Tap "Update" if available
You can also enable automatic updates in Settings > App Store > App Updates.